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The Most Popular Customer Support App Per Country

Based on Alexa traffic data, updated on 26 May 2012 at 03:30 GMT.

Relative usage Customer Support apps

Most Popular Customer Support Apps

Graph of relative popularity
Reach % and rank # of each application from Alexa.

North America

In the important United States market the top places for online customer support applications are Zendesk, Desk.com, Kayako, and Freshdesk. Here Zendesk reaches 36.9% of the users with 36.6% of all page views, Desk.com reaches 40.5% of the users with 39.1% of all page views, Kayako reaches 26.8% of the users with 14.4% of all page views, and Freshdesk reaches 32.4% of the users with 32.9% of all page views. A ranking is calculated based on a combination of visitors and pageviews. On the list of most popular sites in the USA Zendesk is number 498, Desk.com is number 2983, Kayako is number 3683, and Freshdesk is number 7736.

Europe

In the largest market in the European Union, Germany, the leaders for online customer support applications are Zendesk, Kayako, and Desk.com. Here Zendesk reaches 2.7% of the users with 4.6% of all page views, Kayako reaches 2.7% of the users with 1.2% of all page views, and Desk.com reaches 1.3% of the users with 1.4% of all page views. A ranking is calculated based on a combination of visitors and pageviews. On the list of most popular sites in Germany Zendesk is number 1629, Kayako is number 10442, and Desk.com is number 27224.

South East Asia

In Asia, in the upcoming market of China the top dogs for online customer support applications are Zendesk and Kayako. Here Zendesk reaches 1.2% of the users with 1.5% of all page views and Kayako reaches 2.1% of the users with 0.8% of all page views. A ranking is calculated based on a combination of visitors and pageviews. On the list of most popular sites in China Zendesk is number 11040 and Kayako is number 35161.

South America

In Brazil, the most important market of South America, the two most popular sites for online customer support applications are Zendesk and Kayako. Here Zendesk reaches 4.1% of the users with 2.6% of all page views and Kayako reaches 3.0% of the users with 1.1% of all page views. A ranking is calculated based on a combination of visitors and pageviews. On the list of most popular sites in Brazil Zendesk is number 876 and Kayako is number 6220.

Eurasia

The most popular in Russia for online customer support applications are Zendesk and Desk.com. Here Zendesk reaches 2.0% of the users with 2.5% of all page views and Desk.com reaches 1.1% of the users with 1.1% of all page views. A ranking is calculated based on a combination of visitors and pageviews. On the list of most popular sites in Russia Zendesk is number 2234 and Desk.com is number 30961.


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