Wix

I don't know what you compare it to, but this application looks far from professional. The UI looks like something the Mario Bros created as a joke on a christmas party. There are lots of other tools out there that has a lot of more features and with a superior UI.

Would you care to share what other tools are out there.

Yeah big claim buddy. I think WIX is an excellent alternative to paying an 'expert' many thousands of dollars for a professional website. I'm a big fan... but then I'm not a web developer professional who is scared of losing work either.

We tried WIX and Squarespace. Both these online programs offer a lot of sizzle but no steak. We settled on YourWebDepartment. It's the opposite of the other two experiences. You start with nothing and build to exactly the site you want, as opposed to WIX and Squarespace where you start with something that looks hot but then runs out of gas as you try to mould it into the site you want. However, if you are not a designer WIX or Squarespace might be a better bet.

It isn't free. Unless I am missing something. You have to pay if you want to publish your web design don't you?

I'm a graphic design student, and i've been using Wix to develop my website for the past week. I learn more each day, and I've taught myself everything on my own. So far, Wix seems very useful, and has solved many of my problems. I could easily pay a web designer to do it the conventional way, but sometimes you have to DIY. Wix is the perfect DIY website utility! 4/5 Stars!

I love Wix, it's easy to use, the results are fast, and everybody I have showed the website I created with Wix has been very impressed. Another thing I like about Wix is the fact that it doesn't have any ads, which is more than webs can say... Also now my Wix site has he ability to incorperate pay pal , which will be great for any businesses. Absoloutly no stability issues at all. Sorry if I made any spelling/grammar mistakes, I move to the us a few yrs ago.

I LOVE Wix too! I have used other applications and WIX, by far, has the most user friendly templates. I too created my own website using Wix and learned a little about SEO (very important). I love that Wix mentions that they have more to offer within the next few months and I will be anticipating additions of blog and HTML capabilities. But for now I have the makings of an awesome website, thanks to WIX.

just started using wix to develop a site for a fashion designer friend. it's perfect for that. great layout, easy to update which is great. I built the first one with Dreamweaver and anytime she wanted to update the information I had to do it for her. Now she can log in and update text or add photos at any time. One feature I would like them to add is the option to create folders. Right now any pictures you add go into the same folder. Start getting more and more photos and the folder becomes overwhelming. It would be helpful to organize that better. But other than that it's great. I'm only using the free site. The only ad is one small Wix tag on the right of the site and it's completely nonintrusive. I'm excited to see what updates will be coming.

I just started using Wix to develop a site for a fashion designer friend. It's perfect for that. Great layout and easy to update which is great. I built the first one with Dreamweaver and anytime she wanted to update the information I had to do it for her. Now she can log in and update text or add photos at any time. One feature I would like them to add is the option to create folders. Right now any pictures you add go into the same folder. Start getting more and more photos and the folder becomes overwhelming. It would be helpful to organize that better. But other than that it's great. I'm only using the free site. The only ad is one small Wix tag on the right of the site and it's completely nonintrusive. I'm excited to see what updates will be coming.

Been building a website using Wix and am ready to publish to my domain. Do I have to pay to do this?? I thought it was free.

I have to say I was pretty skeptical when I first saw it, but for a novice with no budget I thought I was a pretty cool solution. VERY simple to use. They really hit the mark for simple and elegant.

I've used Wix for 2 web sites. I previously used FreeWebs (now Webs). Wix is better in terms of attraction and professional looking. I am currently using the free version, and bought a doman from GoDaddy that forwards with masking to my Wix site. Right now I'm trying to decide whether or not to upgrade to premium, but you really can't go wrong. And as far as using a template, I don't. It's much easier and more original to start plain and add in your own pages, buttons, etc. This takes some time and practice, but once you get the hang of it there's really no reason your site can't look great. But see for yourself and judge: www.SoulArtPhoto.com

I bought a domain from godaddy and want to forward the same to my wix site.. How do it do it ?

I am very pleased with this service. And contrary to an earlier post, you CAN create your own site from scratch. You needn't start with their templates. To clarify on price: you can build unlimited wix sites or widgets for free. Each will include a small unobtrusive Wix tag and will probably say "created with wix" as the flash loads in the browser. The site url will be a subfolder under the Wix domain, e.g. www.wix.com/youraccount/eachwixcreation . In order to remove the Wix splashes, references, favicon, etc. or use your own domain url (e.g. www.yoursite.com ) you need to pay to upgrade your wix to premium. Prices range from 5-20 dollars per month, depending on what you need, with great discounts for paying yearly. Their support pages offer clear and simple procedures for using your own domain/url for your wix creation.

I searched for days looking for a site that compares to wix and I have found none, there builder is great..that person that must have been stuck under a rock for the past few years that said "looks like something the Mario Bros created as a joke on a christmas party" must have not heard of web 2.0.. anyways..if any of you are skeptical about upgrading dont be..it is by far worth it if you want a site of your own, I pay 10 bucks a month for a site I built that would of cost me thousands of bucks..PLUS for 25 bucks a month you can make an e commerce's store on your own..think about that for all those small businesses that dont want to spend literally thousands of dollars getting someone to make a site like that for you..dont believe me, go price a online store out THEN goto wix check out there builder and tell me if you dont have a day or 2 to make your own professional looking store or site and spend next to nothing to do so.. Wix you literally made it possible for me to thrive on the interwebs and I thank you for your brilliant services.

Wix is the best damn website editor I've ever used. If your like me, and dont have time to learn code or mess with cr*p like dreamweavers and other website editors that have one million options that scare you away, than Wix is for you. 9.5/10 will be 10/10 when they implement HTML.

Can you forward your free WIX site to your own domain and get rid of their WIX logo and link?.. Anybody knows how??. . . . Oh btw, who else agrees with me that WIX sites are very laggy and slow compared to some other flash sites... Thnx

LISTEN TO THE GUY ABOVE-SMART PERSON EVERYONE STOP BEING DUMB AND POSTING WEBSITES WITH THE "WIX" TAGS ON THEM WHY? SO EVERYONE ELSE CAN SIT THERE AND COPY THEN WE ALL HAVE WIX' WEBPAGES AND EVERYONE'S SICK OF THEM HAS ANYONE FIGURED THIS OUT?? FORWARD::::Can you forward your free WIX site to your own domain and get rid of their WIX logo and link?.. Anybody knows how??. . . . Oh btw, who else agrees with me that WIX sites are very laggy and slow compared to some other flash sites... Thnx

I'm disappointed in wix. I usually use go daddy and I should have stuck with that because wix does not have phone help. You have to email then to reach them and communication was good to average before xmas now i have'nt heard from them and I can't contact them by phone. I need my site up and ready before the new year and I have'nt heard from them. I'm thinking about cancelling my paid membership and starting my site over with go daddy. The graphix are good with wix but customer service is very important.

annoying. crashes constantly.

Over a year ago I purchased a monthly service through wix.com. They do websites, and have templates for sites like myspace, etc. Mine was purchased for my business. I used it for a few months, then attempted to cancel my services. After emailing them for SIX MONTHS, I can not get a response. I've threatened to contact the BBB. They didn't respond. I contacted the BBB. I let them know I did. They didn't respond. Since they just keep charging me (but have removed access to my account via their page, so they are essentially charging me for a service I no longer have access to), I've stopped keeping money in the account linked to the debit card that they have access to. I figure a ton of declined charges would be more inconvenient and hopefully costly to them than to just cancel the dang account like they should have 6 months ago when I first contacted them. I've since contacted my bank and am submitted them as a fraudulent charge. I'll hopefully be getting either a new debit card number or a new bank account number so they'll be unable to charge me successfully once I start keeping money in my account again. I wanted to post here and say that wix.com has the most atrocious lack of customer service I've ever experienced. DO NOT use their services. They are obviously a shady company if they knew "enough" that I wanted to cancel for them to remove my access to my account... but are still proceeding to attempt to charge me monthly even after I email them every week or 2. Do not use wix.com

Where do I start! Wix is the worst company I have ever come across. They work as a beta program (still working the kinks out and adding new things) but charges a butt load for it. They actually expect people to financially support their company while they learn how to make programs or learn what they screwed up in the first place. All without complaints. Nope if you complain about something not working or getting billed beyond belief for something you don't have, your either ignored or given a VERY snippy response by the forum mod Mario or Tayla an actual employee. Basically to just deal with it. They take absolutely no blame on themselves. If your site disappears, they say you did something wrong when in end you haven't touched your site in a week, woke up and the thing was GONE! When I first started my site was unbearably slow, I emailed everyone I could find (since they don't have an actual support line you can call) and posted on the forums that their servers could not handle the load. I was told that I was the only one complaining and that it was my site. All of a sudden 5 more people complained, they changed their severs and HOLY COW! My site was running properly. When my prices for items started going missing, I was told (2 months after my complaint) to just leave it and forward it to the tech guys so they can dissect it to find the problem. So I am suppose to leave my site up with things for FREE just so they can learn off of it?? I just canceled my site and moved to Zen Cart who I have had NO problems with what so ever. Now I have to sit back and wait for the billing issues to start. ^^^ See the post above, this is a normal thing for Wix. Charging people long after they canceled their account. I would never trust in a business that can't even keep its billing department straight. Please check the Wix forums before actually going forward with a purchase and really think if they are worth your time, money and effort. Oh by the way, NO you can not take your site to another hosting company. The site is NOT yours. So if you decide later that Wix sucks and want to leave then you will have to start from scratch somewhere else.

I love Wix, all the other sites like yola and weebly don't really compare. The only thing that I don't like is the tool bar at the bottom of the page(It gets in my way). I am thinking about the big step and registering with them. The prob is I want to... but I am scared to get screwed over, because I am working with limited funds here! I want to go with them, cause I can make beautiful websites myself without buying the expensive software. If anyone reads this and is with Wix.com, and has more stories about the customer service? Thanks On the fence about wix.com

Customer Service can be lacking in communication. However I'd like to point out that when you go to click the contact form to email them a question/concern make sure you select the option that specifies you are a paid customer. I had an issue with content appearing on every mini page and I emailed several times for DAYS and finally when they wrote back they said that it was because I emailed them via the regular contact form and not premium member form. If a paid member they get email you back within 24 hours. They did clear up my issue so I was satisfied. I've found that this software is very user friendly for a creative minded person that is familiar with this type of software... I didn't use the templates, I wanted to develope a site from scratch. For those in debate of persuing a site I think it comes down to your own comfort level with customer service being 100% over email. I am also bummed they haven't added the ability to put in html code but I know that it is on the horizon so looking forward to that. :)

I have been looking at Wix to use it to build a site but every site I check out that has been built on Wix is so S L O W !!! Sorry wix you are not for me

I haven't tried Wix, but after reading their Terms & Conditions, I KNOW I will not try them. Why? I find it strange that they govern their site under the laws of Israel. If a dispute goes to court, it will tried in Tel Aviv. Why is this, if the company is run out of New York, New York, USA? Something just doesn't add up...

Lets see... well the creator's names are Avishai Abrahami, Nadav Abrahami and Giora Kaplan. Don't they sound like Israeli names to you?

I have to agree about forum responses and how rude they are. I dropped them like a hot potato because of their childish, rude remarks not only to me but to others when suggestions were made about changes or when questions were asked that was not giving Wix all praise and glory. The service is weak and when I tried to work with it found it lacking on so many levels. Customer Service goes a long way though and the rudeness is what really burnt me with them.

I am an experienced designer/developer/+. I have played with Wix extensively for some months now and monitored the Wix forums attentively. An unbiased, accurate RATING on this service would be as follows: WIX CONCEPT 8/10 (great concept & editor when it works, potential to be outstanding, lacks hosting independence, asset security and auto-backup facility, -2 points) WIX DESIGN 7/10 (very easy to use, flexible, low learning curve, requires little or no web skills but the lacking of HTML insertion and PAGE URLs gets -2; Wix dogged persistence on unsightly Wix advertising even on paid plans -1; make your advertising presence subtle guys! people will still see you and recognize that you are the provider but ugly in your face advertising may easily make your brand visible but remember every customer that sees you this way will also know that that is how THEIR creations will be experienced when they use your service - that's self defeating awareness!) WIX DELIVERY 3/10 (wonderful when it works but all in all, very unstable, INCONSISTENT - MEDIUM, SLOW & VERY SLOW page delivery speeds - back-end needs far more resources to centrally host this service & size of client base; updates released without sufficient testing - same repeated errors appear with every new update, minor or major; no apparent QA performed on release candidates - 'let the users test it at their cost' philosophy doesn't equate to happy users or a professional service) WIX SUPPORT 1/10 (1 given generously for occasional meaningful support given by Wix staff (excludes forum moderator who is a free volunteer and not Wix staff; worst support ever experienced or witnessed on a web service; automated support is a lesson on why not to use; paid premium support requires begging in the forums for attention!) WIX BILLING 1/10 (scary reports of billing ineptitude by too many customers! this single instance must be frightening off a multitude of potential customers; no lessons seemed to be learned here by Wix; customer confidence in billing administration is PARAMOUNT to people parting with their money!) WIX MANAGEMENT 1/10 (do they really exist? why do they hide away so? how can management let such a good concept fail by seemingly failing to listen and act on the amount of real complaints they get? I am scathing here because their is no excuse for management to act blind to the number of customer complaints, founded or unfounded, in the Wix forums or support emails; a placating post every 6 months by a management member or CEO is not the solution; real actions and frequent communications are the solution to the number of complaints and to rebuilding customer confidence - not the silent arrogance which only fuels further alienation!) WIX CUSTOMER CARE 0/10 (doesn't appear to exist) WIX FUTURE ?/10 (fix these gaping wounds and the future looks rosey)

I was young and naive when i signed up for a year membership with Wix. Wix is one dimensional, yes it looks flashy & eye popping however, on the back end, the sites are slow, take forever to load & must be refreshed multiple times in order to see the sites content. I do not recommend Wix if you want to portray yourself as a professional, although this could be a neat tool for a class project.

If you're an art student and looking for a place to host your portfolio online with the added pizzaz for free, Wix is NOT the place to go. It seems all need and flashy (pun intended) at first, but as I delved deeper in to Wix, I found out that people's websites load very slowly, are prone to lagging, and content disappearance if not refreshed multiple times or if one doesn't have fast internet connection and fast browser. I have a fast internet connection, yet it takes a while for a lot of the content to load. This is especially true if the website is loaded with tons of flash objects. The more flash there is, the more slow the website will be. Because of this, I recommend just using DeviantART's portfolio hosting website, DAportfolio.com. They offer flash and non-flash portfolio hosting, and it looks as professional as Wix. It's also a lot cleaner and smoother than wix in terms of loading times, "clutter crash", and banners/advertisement placement. Artists can choose the free .daportfolio.com account or get their own domain name.

^oh yeah, I also forgot to add: I recommend art students AND artists in general to use DAportfolio.com instead of Wix.com

yes.. I agree.. If you pay for their Premium service you should get better customer service.. !!!! Hey dude.. many sites offer great products, AND customer service, and still you do not "have to pay thousands for a professional" as you say.. wake up! How can they promise you get better customer service with a paid membership to only not return e-mails and direct you to a FORUM? Really ...??? this is premium cust service? I pass, as do many of my friends. You can have a great product but without follow through and customer service you will not make it in the market place.

The fact that there ISN'T COSTUMER service for something you're billed monthly for is INSANE! I changed my credit card info and the site just wasn't reading it correctly, I got the same nonsense e-mail from them over and over again, could not find a number to call to just TALK to someone, they ended up sending my bill to a collections agency! A $10 BILL I WAS TRYING DESPERATELY TO PAY! It's awful business practice on their part. But, even worse is how SLOW Wix is. I'm trying to run a professional site and it takes 4 minutes to LOAD the silly thing. I've been severely disapointed with wix, but haven't found a better alternative yet. *sigh*

ok, read enough, won't be sending them a cent. still looking.................................................................................................................

DO NOT USE WIX IF YOU EXPECT ANY KIND OF CUSTOMER SERVICE!!!! ROSS, WHO I HAVE SPOKE TO 3 TIMES IS EXTREMELY RUDE. AND NOW THAT WE HAVE BEEN TRYING TO GET THE SAME PROBLEM FIXED FOR OVER A MONTH NOW WILL NOT CALL US BACK AND THE PROBLEM THAT IS NOT OUR FAULT BUT A PROBLEM ON THEIR END IS STILL NOT WORKING AND COSTING US BUSINESS AT EVERY TURN. THEY HAVE AN OK PRODUCT BUT THE WORST CUSTOMER SERVICE. WE WILL BE SHUTTING THEM DOWN AND NOW SPENDING MORE MONEY AND TIME TO CREATE ANOTHER SITE ELSE WHERE. THIS WAS SUCH A WASTE OF TIME FOR US!!!! I AM BEYOND DISAPPOINTED, AND SHOULD HAVE JUST STAYED WITH YAHOO.

Well you guys, Wix might be a cool solution to people who have absolutely no idea how to build websites or anything. But if you want to be taken seriously dont make a website with Wix. A Myspace page is also very easy to create and has multiple cool features and a very nice UI to edit. But, did you ever see a company that used Myspace for their "professional" website. No. This is something you could use for fun purpose and for a little project or something. But it's definately not a solution to any company website that wants to be taken seriously. If someone with web-experience comes on to your website they will leave immediately. Oh and what about the 20% of the people who don't have flash installed or can not install it because of lack of acces? like in many businesses. Wix - No go for me.

wix is really a nice website but it shows ads on its website . To remove the ads we need to burn a hole of $120 / year in our pockets. But we can remove wix ads by posting our wix website links to ww.wixpremium.info for free . I tried it and recommend it to you

So with all the great stories and not so great stories...What is the recommendation for a small business owner..Should I depend on WIX to help me market my products online ? or do I rather invest in someone like godaddy ($50/month)to get the reliability, availability and customer support one would want..? Any thoughts..

I am a small business owner and I think Wix has been a great alternative to paying someone thousands of dollars for a website. In only a couple of days I made a site that was exactly what I needed, and that has blown everyone away who has seen it. It seems to me that most of the complaints here are about small things, and that they are letting the details ruin how truly powerful and useful wix is. I don't usually recommend things or write reviews, but I feel Wix has done me such a service that I owe it to them to actually try to get some truth across. If you are unsure about it, give it a couple of hours and you probably will be pretty happy in the end. I know I was.

would like to add my penny's worth...wix is a great web site : free is good, and upgrade is not rip off! plenty of templates and really good ones. i used wysiwyg5 web builder www.poshposhspecs.com took me over two months and having to download loads of different flash menus etc abd learn how to edit them. big plus with wix, you can develop a site from any computer once registered. and keep it updated and edited from any where in the world. it's abloody great prog' keep up the good work WIX and get any teething problems sorted. Graham,liverpool,england

I built my free website with WIX and was doing nothing and just looking to my screen and thinking about LOGO and all the pages disappered all of a sudden. As you mentioned they are rude yes exactly this was happened with me they were rude and they said they cannot do anything about it because I saved my site after couple of minutes. Read the reply below from Wix staff speciall the last two paras. If any one is still would like to stay with wix I can only say that Just wait until your website vanished. Etai Staff: Obi-Wix Kenobi Join Date: Feb 2010 Considering the information you provided, which was: Title: "my all pages disappeared (162984)" Body: "I was working on comments page and all of a sudden all the pages disappered. All my work gone. What shall I do. Please help" Which didn't include so much information and definitely didn't answer Paola's question about the steps you had taken beforehand- the 'exact' scenario. Furthermore, the only response you gave to the question posed was: "On 25th Friday when I was on Comments page all of a sudden I was looking at the screen and every thing disappeared. " Really? So you were looking at the page, it was all there, and then right in front of your eyes- POOF! It vanished? I find that hard to believe. There must have been something in the middle- the system, as well as your PC, does not have a mind of it's own- unless of course, your PC has a virus. I'm not here to try and create some drama. But you need to understand that we can only work with the information you provide, and we will do our best to assist you. What will help your cause, is trying to be PROACTIVE, and helping us help you. Forget what happened before, since that won't help anyone. Try and figure out where we move from here- now that, would be a useful approach. My personal suggestion (not as an employee of Wix, but as a fellow human being in the ever evolving world we live in): Read 'The 7 Habits of Highly Effective People', by Stephen Covey. Please don't take any of this in a negative manner, as it is not intended this way. The point of this is to help you understand that we ARE here to assist you, but you just didn't make it possible. -Etai Obi-Wix Kenobi

Wow that was a really snotty response. That has happened to me, especially if I was backspacing or deleting text. Everything would disappear. My suggestion - go to Edit and click UNDO or hit the UNDO button on the upper right and it will undo the last thing you did when the error happened. That was supposed to be the point of their response to you (exactly what were you doing before everything went to pot - but instead you got a sarcastic nasty answer)...well that's good enough for me because it is a little tricky to work with - one example When I click on a product, that product doesn't load, the first product in the queue does. I also was having trouble keeping track of the products I was loading. After finally decided to give up and deciding this will not be a good site for ecommerce (although I like how the cart is available and easy for set up. I'm now trying one called Zoovy, which I think in the end will be more amendable to an ecommerce site.

To Anonymous above- that was me, and I apologize if you took it the wrong way. However, after several days where we ask you for more information, and instead of sending us more information you simply sent us: "Your reply to is based on marketing and asking me to upgrade instead solving my problem. This is outrageous" - when we clearly asked you for more information in order to assist you. You sent us "On your website forum and on your email you said save as back up I agree but I don't accept that if you just simply save it should have been saved. In my other website with other company I saved and no back up is there" Well, if you agree, then why not create a backup? I tried to explain to you that when you save in Wix, you are actually overwriting the old copy- just like if you were to save an image you had edited in photoshop. Once you try to open that .psd file again, it's too late to revert back and try to edit an older version. I then still asked you for more information: "Please provide us with the exact steps that you took before this happened- as much as you can remember. For EXAMPLE: 1) place gallery 2) add 4 photos 3) go to mini page 5 4) add comments box 5) enable the comments box 6) Save 3x 7) switch back to gallery page 8) switch back to comments page. Everything is erased I am not guaranteeing that we can retrieve your content, if it was indeed erased by a bug- but we need more information in order to investigate this." To which you had replied stating several steps, then confirmed that at this point your site was still fine, when "Came out from the preview and I was looking to my LOGO and thinking all sorts of ideas. All of a sudden Navigator bar went blank. I didn't touch anything and waited. After couple of minutes I clicked the save button to see where every thing is gone." Even if a bug had erased everything, once you had saved it, you overwrite the previous file. I had even emailed you back and forth a few more times, apologizing for this and explaining that if you had saved, we cannot do anything to assist you- and gave you advice on how to create a backup in the future and avoid this situation. Still, the response you gave was: "Hi First I saved every thing and then I was looking to LOGO and thinking and i saw Navigator bar disappeared. Since I was on comments page so I was not sure what's happening and that was the reason don't want to touch any thing. At the same time I was little relaxed thinking I have saved every thing. After couple of minutes Still Nav bar was blank so then I clicked the save button and still couldn't see Nav bar and then looked at the right side no pages only two pages I can see." "Still no help yet" "Dont worry we have been investigating and find out that people have lost their account even Premium customer website lost the their page and Wix didn't do any thing. Little business were involved in it. Now we know who runs the company how this is all started and soon this will be on Media. No tel no on website or talk to human No company address Who owns and runs the company etc Then being rude with customers and indirectly blaming them . Wix is covering themselves all the time saying that save back up but you also know that this answer is not enough. Doesn't matter everything will be on air very soon. Shahnaz" " To which I had sent you the following: "Hey Shahnaz, We don't have anything to hide. Wix maintains offices in New York, Paris and Tel Aviv. We have approximately 150 employees and over 4 million users! All of our employees are on-site and working hard to provide you with the best product possible! Below I have included our Wix office mailing address: Wix.com 10 W. 18th St, 6th Floor New York, NY, 10011 You can review some articles about us by searching for Wix in Google or on techcrunch. I am trying to assist you in this matter, and apologized if it had seemed that I was rude. I cannot offer you any more assistance in this matter than I already have. If you require assistance in other matters, don't hesitate to contact us. Have a great weekend, Etai & The Wix Team" After this point, all you had done is continue to be rude, while refuse to accept the fact that we had provided you with the best customer service possible. If you ask someone for a favor and they try, but are unable to do you the favor- it does not mean they did not try. If you ask us to fix your issue (deleted website) and we are unable to fix it, it does not mean that we did not provide you with 'customer service'. It simply means that we are not able to because what you had asked for is impossible. Shahnaz, I wish we could have retrieved the site- and we have no reason not to if we could- but it was simply not possible in your case. There is nothing we can do if you had already saved. Being constantly rude after all of the customer service we had provided you will not make the impossible suddenly possible, and blaming us for it, after you had clearly stated that you 'saved' after the error- won't help us retrieve it. Granted, you did not know that the copy gets overwritten- but that's why we tried to assist you with a solution for the future, and apologized for it.

Etai Do not lie. I received first reply form WIX in little writing saying send us the details and below that in big letter try to sell me the product and that really upset me. That was the reason I could not see the first line and then I sent another note saying you "instead of helping me you are selling me the product." Then Etai your reply to me was very very rude. Which I mentioned in my note "that you made me cry and I will try to be civilised otherwise there will be no difference between you and me." Etai again in your above note to me you are saying "Being rude after all of the customer service we had provided you etc.." Customer have right to get upset and since you have started this believe me you will pay heavy price for this. Its not only me who is complaning there are others as well. Begging others not to join WIX. Reply from you like this make much more clear for sensible people what type of staff WIX have may be its just one member of staff have attitude problem which spoils the company name.

I sent a request based on finding out you cannot upload any photos on a Mac - so you build a site and then find you cannot put your own photos up. Got a ridiculous unhelpful response about Snow Leopard and flash. I am not using snow leopard, and looking around on the net it's a common problem. I have to borrow a mates PC to get photos up -then it works fine. I have 5 different Macs, running different configs and browsers. Exactly the same problem. None work. Wix could be good, but they have some serious bugs and I don't think they are able to cope with bug fixes. They sound seriously understaffed and like one of those startups who are doing well on an originally good idea, but are just not able to work responsively and listen to their customers. They're probably waiting to be bought by Google ;) I would not be surprised if they have a handful of underpaid nerds with share options trying to cope with a programme so full of holes it would be best used as a spaghetti strainer. I am currently asking a designer to copy the site I built (which I like) and get me off. Shame because if it was better, people like me who have no time to learn Go Live or Dreamweaver, would be happy. If I ran my business like they do their customer facing end, I doubt I would survive. When all is said and done it is a great idea, the company just looks like it is not being run properly.

hi.. which macs are you running? I run a macbookpro i7 with OSX 10.6, latest updates done, using mozilla firefox, and I can upload photos just fine... I'm busy building a wix site, and am very hapyy, even considering upgrading.. I see as many complaints as happy customers, but honestly.. a lot of the complaints seem due to user error..

Hi Just saw the complains about Wix reading all this I have to say not all of them is a user error and most importantly the customer service ofcourse is not an user error at all. Still deducting money even if the account has been canceled and Customer has to cancel his bank account because of Wix its not a user error! Seems that you are from Wix! I am thinking to built website with Wix ofcourse at the end of the day its my decision but I really feel sorry for those who has gone through this problem and still are.

All the programmers posting negative feeds are just lame. They don't want to lose their rip off contracts worth thousands of dollars. I am a designer and have done web sites with dream weaver. That is too damn time consuming. WIX is an amaizing tool and the people who came up with it should be thanked for freeing the public from the crappy world of hard code, waste of time HTML. For some reason if you are a programmer there is this thought in the back of your mind that if you don't code it, it is not good. I could care less about that since I know HTML. With WIX I can design a really nice web site with very original content and publish right away. No more crappy FTPing all the bloody files. Time is money and designing with WIX makes money. Who cares if you have to pay 120 dollars a year when you get a top of the line professional site and can charge a client 700 dollars? You will make more sites and get more clients. The only thing WIX needs to do is add email. This move will allow them to own the zone and quiet the programmers who want to own the maket and continue to rip people off. $4000 for a "professionally built site" Give me a break, that is the rent and cost of equipment for a couple of months for a small business owner! WIX keep up the great work. Your service is by far the best out there.

I love WIX and I don't care what these hard ass programers have to say. My business net revenue has jumped by 50% since I launched my new site. I love you WIX! Please add email and you will be that more perfect.

I like Wix too but customer service very bad. If I pay that much money I like to talk to some one on the phone and would not want any one sending snotty emails. I have to say there customer service is out of order. They need to do something and talk to those customers who are upset with there services. I think its Win Win for Wix if they do that.

i agree re the customer service issues. Wix has a great website builder - the best i have used. The biggest drawbacks however are 1. Flash means no ipad no iphones able to view our website. 2. very slow load times - against SEO in the sense that many people will click off the page due to the load times - not blaming wix and its really just Flash.

Hey All, It seems more of usage problems and expecting everything for free! Even with a free account, if you expect to see SLAs for support, come on! And one another thing, is this wixpremium.info legal? It should not be that I use the service and end up bombing my entire site, just like that! I feel if you are into serious online business, flash sites might not be the way to go; but if its to showcase a hobby or some interest, definitely cool... Apple has also stopped supporting any Flash on iphone. Thanks.

I'm a IT consultant and these comments are too funny. Having over 20+ years in IT consulting, web design, and marketing, It is obvious all the one complaining have had little to no experience with other web designers/hosting companies. Let me give all you guys complaining about customer service some free advice. Given the low monthly charge most charge for hosting, most of the time the customer/tech service suck. I almost never get a tech on the phone that actually know what he is talking about at any of these companies. I have had problems with slow load times, bad customers service, wrong billing, sites down, sites missing, and the list goes on and on. I use GoDaddy and several other reseller hosting site as well as hosting my own for my primary customers. For the money, WIX is the best deal going. If you actually take the time to learn to use it correctly, it is a very effective web site builder. Yes it's slow some time and crashes BUT I also have other sites and hosting services with the same problem. If you think WIX is the only company with problems and bad customer service, you haven't tried many others. I have had several sites up for over a year on WIX with no problems. If you cannot live with sometimes having a slow flash site, go pay a pro $5000+ to build it. Then add a premium hosting company with a guaranteed SLA and speed to boot for an additional $40+ a month and then stop complaining. Don't forget bout the $95 an hour to have changes and updates made to it. Happy Hosting!!!!!

Wow, I definitely got an ear full! WIX really has the best builder I have seen and flash websites in general tend to be quite slow. And it really is a worst fate to hire a designer to build you the same website for well over $3000.00 and find out that you have to pay him every time the said website has to be updated. Add great Customer Service and follow through to that mix and this company is going where few other companies have gone before :). That being said, please note that the Customer Service Representative needs to go for a little refresher training. I have been a CSR myself for over ten years and my boss would have given one of the lowest appraisals if a conversation like that was ever documented on my behalf. Understand Etai, that you may not have been incorrect, but your delivery needs some work, your response to the customer implied tone. I can appreciate that you must have put a good amount of effort into trying to resolve the customer's issue, having been provided with very little or seemingly no useable information, but a CSR should never give personal advice in the middle of professional correspondence, not unless the client has implied a friendly stance and some Customer Care departments will still penalize you for non-professional conduct as you are representing the company. In future, zero in on the issue, screen out the excess and give a non-engaging response to the already irate customer. Have a great day, keep up the good work and fix the bugs!

I have been building my website on WIX, and I have a few things to say regarding much that has already been said. As for customer service, I am not yet a paying member, but I must say that every time I have emailed a question, I have gotten a fast and helpful response. In truth, I have been pleasantly surprised by the responses. I know nothing about designing a website, and I am very happy with how easy it is to do. I am not using a template, but doing so from scratch, and it is still very user friendly. Nevertheless, the one thing I am finding is an almost deal breaking frustration with slowness and unresponsiveness to commands as I am trying to build the site. Sometimes, I want to cry with the slowness. I hsve thought that this was merely the fact that I am not paying and still in the building process, but this blog is telling me otherwise, and I must say, it is making me think twice.

I am building my website and now there seems to be a problem. The site was looking great but the content I put in earlier and saved seem to be missing. I will try again tomorrow, maybe something with there site is down. I hope tomorrow when I open it that it will be there.

I'm seeing more and more people trying http://www.yourwebdepartment.com Certainly less flashy (no pun intended) than Wix but gets the job done. And I heard they're getting a new version out soon, probably worth a try especially if you're a designer. Not based on templates though, so you may be a little intimidated in the beginning. Or not, I've seen lots of small business sites done with it and people seem to be genuinely happy. I think they're from Canada.