out of 5 stars by
AppAppeal Editor
Featureset is social business software designed for product Development teams. It provides a way to integrate customer feedback, product or service requirements, and project management in one application. Its services are flexible enough to be used by small to enterprise-sized businesses.
Featureset was founded in 2009 with offices located in Montreal, Quebec. No historical or statistical data is available.
In 2011, Featureset changed its name to OneDesk.
FeatureSet is unique in that it allows developers, engineers, marketers, and other team members to fully collaborate during product development. In addition to this in-company collaboration, stakeholders can also provide input as they see fit, or when the development team asks specifically for their input.
After registration, a step by step tour via pop up boxes takes users through the process of using FeatureSet. Users can easily gather input and share feedback across workspaces and teams. The customer community can vote on ideas that they like. Task management is easy with the assignment schedule and results can be tracked by comparing the schedule and budget with the project plan.
The integrated collaboration and social toolset is effective for working on teams. Developers, engineers, and marketing experts can all use the application to create the best possible product or service. Privacy controls are flexible for multiple teams/organizations. Customer feedback is used to create requirements that may be linked to tasks necessary to create the desired product.
Users can set up polls, manage feedback, plan tasks with priority levels and duration, blogs, and view an overview of all important data via the dashboard.
Overview of process: The process begins with gathering and ranking ideas. Ideas are tagged and classified and then discussed with customers. The customer community can then vote on ideas for the team to implement. Implementation includes creating requirements for each idea. The ideas are then broken into tasks and assigned (using the integrated scheduler). Results are tracked by schedule and budget within the project plan. During this process, social networking features connect the team. These features include privacy controls so that information may be shared with a portion of a team if needed.
Overall, the interface is a little crowded and could use more intuitive organization, but the collaboration scheme seems very effective.
To sign up, users provide an email address. An email with confirmation link is sent immediately. This redirects to a page that requires a password, organization name, and full user name.
The Free membership includes customer feedback management, requirements management, project management, collaboration functions, customer engagement portal (limit of 50), shared workspaces (4), with one user per organization and 100MB of attachment storage.
The Pro membership includes all of the above, plus unlimited user accounts, the ability to add users to the organization, branding and personalization, unlimited workspaces, 1GB attachment storage and the ability to purchase for the number of users per organization as needed. The base cost is $19.95 per user per month for 1-4 users;$16.95 per user per month for 5-9 users; $15.95 per user per month for 10-24 users; $14.95 per user per month for 25-49 users; $13.95 per user per month for 50-99 users; $12.95 per user per month for 100-249 users; and $11.95 per user per month for 250-499 users. Companies with more than 500 users may contact Featureset for custom pricing.
This application is for developers who want an integrated platform for feedback management, project management, and real-time collaborative tools. The application includes collaborative tools for teams as well as integration of customer input and feedback.
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on 02 May 2011 at 13:28